These service terms and conditions set out the basis on which Belgravia Man And Van provides removals, delivery, collection, and related transport services in the UK. By making a booking, the customer agrees to these conditions, which are designed to clarify the booking process, payment requirements, cancellation rules, liability limits, waste handling obligations, and the governing law that applies to the service. These terms apply whether the customer is arranging a full move, a single-item transport job, a part-load service, or any other agreed van service.

Belgravia man and van services are provided on the understanding that the customer has supplied accurate information about the items, access conditions, timing, and any special requirements. If any details change before the scheduled job, the customer must inform us as soon as reasonably possible so that the booking can be reviewed and adjusted if necessary. Failure to provide correct information may affect the price, the availability of the crew and vehicle, or the ability to complete the work safely.

These terms are intended to be read alongside any written quotation, booking confirmation, or service description provided before the job begins. If there is any inconsistency between a quotation and these terms, the more specific written agreement will normally apply to the extent of the inconsistency. However, nothing in these terms is intended to exclude rights that cannot lawfully be excluded under UK law.

Booking process begins when the customer provides the required job details and requests a quotation or confirms a proposed service. The information we may rely on includes the collection and delivery addresses, access restrictions, floor levels, parking circumstances, item list, preferred date, and any time constraints. A booking is only treated as accepted once we have confirmed it in writing, verbally, or through another recorded method.

We reserve the right to decline or amend a booking if the information provided is incomplete, inaccurate, unsafe, or materially different from the description originally supplied. In some cases, the service may be subject to a minimum hire period, waiting time charges, additional manpower charges, or parking-related costs. Any estimate or quotation is based on the information available at the time and may change if the actual service differs from the original scope.

Customers must ensure that access to the property is suitable for the agreed service. This includes arranging permissions, building access, lifts where relevant, and any parking arrangements required for loading or unloading. Where the booking depends on third-party cooperation, the customer remains responsible for making those arrangements unless we have expressly agreed otherwise in writing. If we arrive and cannot complete the job because access is not available, the job may still be chargeable.

Payments must be made in accordance with the quotation or invoice issued for the job. Unless otherwise agreed, payment is due on completion of the service and may be required before unloading, at the end of the job, or by another stated method. We may accept bank transfer, card payment, cash, or another approved method, but any specific method is subject to availability and operational convenience.

All prices are usually quoted on the basis of the information supplied in advance. If the job takes longer than expected or requires additional labour, waiting time, or extra mileage due to a change in instructions, the customer agrees that the final price may be adjusted accordingly. Any charges for congestion, tolls, parking, penalties caused by customer instructions, or special disposal requirements may also be added where appropriate and lawful.

If payment is not made when due, we reserve the right to suspend further work, retain items where lawful, or pursue recovery of the outstanding sum. Reasonable administrative and recovery costs may be added to unpaid balances where permitted by law. The customer is responsible for ensuring that payment arrangements are in place before the service begins, especially where the booking is made by a third party or on behalf of another person.

Cancellations and amendments should be made as early as possible. Where a customer cancels a booking, we may charge a cancellation fee depending on how much notice is given, whether the vehicle and crew have already been assigned, and whether any preparatory costs have been incurred. Short-notice cancellations may be charged in full or in part, especially where we have reserved capacity for the customer and cannot reasonably reallocate the job.

If the customer wishes to reschedule, we will try to accommodate a new date subject to availability. However, rescheduling is not guaranteed and may require the original booking to be cancelled and rebooked under the then-current pricing and terms. We are not responsible for any loss arising from a cancellation or amendment that is requested by the customer unless that loss is directly caused by our proven negligence and is otherwise recoverable at law.

We may cancel or postpone a service where circumstances beyond our control prevent us from performing the job safely or lawfully. This may include severe weather, traffic disruption, vehicle breakdown, staff illness, access restrictions, or events affecting public safety. In such cases, we will aim to provide a suitable alternative date or refund any amount paid for work not carried out, subject to the applicable service conditions and any lawful deductions already incurred.

Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods and performing the service, but the customer remains responsible for ensuring that items are adequately packed, suitable for transport, and disclosed accurately. Unless otherwise agreed in writing, we are not responsible for fragile items, items of sentimental value, poorly packed goods, or items that are inherently vulnerable to movement, temperature, or ordinary transit risks.

We do not accept responsibility for pre-existing damage, hidden defects, or damage caused by improper packing, unsuitable containers, unstable stacking, or customer instructions that override our recommended handling method. If the customer requests that goods be moved in a way that we consider unsafe, we may refuse the instruction or proceed only at the customer’s risk, provided the approach remains lawful and reasonable. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

Where liability is established, our responsibility will generally be limited to the direct loss suffered as a result of our breach and, unless otherwise required by law, will not extend to indirect or consequential losses such as loss of profit, loss of opportunity, or loss of business. Customers are encouraged to arrange appropriate insurance for high-value or unusual items. If any claim is made, the customer must notify us within a reasonable time and provide evidence of the alleged loss or damage.

Customers must ensure that any items presented for transport are legally owned by them or that they have authority to move them. We may refuse to carry items that are dangerous, prohibited, illegal, contaminated, or unsuitable for transit. This includes, without limitation, explosives, certain chemicals, hazardous substances, live animals, stolen property, and any items that would breach transport or safety rules. The customer is solely responsible for declaring such matters in advance.

If the customer asks us to transport goods that require specialist handling, permits, or regulatory controls, the customer must disclose that fact before the booking is accepted. Additional charges, specific conditions, or refusal of service may apply. We also reserve the right to inspect items where necessary to assess safety, weight, condition, and legal compliance. Any refusal made in good faith for health, safety, or legal reasons does not amount to a breach of contract by us.

Waste regulations apply where the service includes removal, disposal, or transfer of unwanted items. The customer must clearly identify whether items are waste, reusable goods, or materials intended for recycling. We will only collect and dispose of waste in compliance with applicable UK waste laws, carrier obligations, and duty-of-care requirements. The customer must not ask us to dispose of controlled waste, hazardous waste, or items requiring special authorisation unless this has been expressly agreed and lawfully arranged in advance.

Where we collect waste or rubbish as part of a service, the customer confirms that the waste is accurately described and that no prohibited materials have been mixed in without disclosure. If any item is later found to contain hazardous or regulated components, additional handling charges may apply, and we may transfer responsibility back to the customer where permitted by law. Any waste transfer documentation, where required, must be completed truthfully and retained in accordance with legal requirements.

We reserve the right to reject waste that cannot be lawfully transported, recycled, or disposed of through our normal channels. The customer is responsible for ensuring that waste is presented in a safe condition and that it does not endanger personnel, vehicles, or the environment. If the customer provides misleading information about the nature of the waste, they may be liable for any penalties, costs, or losses arising from the incorrect description.

These terms do not create a consumer right to dispose of regulated waste through us where that would breach the law. We may require evidence of waste classification, origin, or ownership before accepting a job involving disposal. Any customer who breaches waste laws, environmental rules, or transport restrictions will be responsible for all resulting losses, claims, and enforcement consequences to the extent allowed by law.

Governing law and jurisdiction apply to these terms and any dispute arising from them. The agreement is governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction unless another legal forum is required by mandatory law. If any provision of these terms is found to be invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary, and the remainder will continue in effect.

These service conditions, together with any accepted quotation or booking confirmation, form the whole agreement between the customer and Belgravia Man And Van in relation to the service. No statement made before the booking will override these terms unless confirmed in writing by an authorised representative. A failure by us to enforce any right immediately does not mean that right is waived.

By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to these Belgravia man and van terms. The customer also confirms that they are authorised to enter into the booking and that all information provided is accurate to the best of their knowledge. These conditions are intended to provide a fair and workable framework for a professional man and van service within the UK, balancing operational practicality with lawful consumer protection.