Belgravia Man And Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Belgravia Man And Van provides removal, transport, delivery, and related moving services within the United Kingdom. By placing a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to create a clear agreement between the customer and the provider, covering the booking process, payment requirements, cancellation rules, liability limits, waste handling obligations, and the governing law that applies to the service.
The terms apply to all standard man and van service jobs, including domestic moves, light commercial relocations, collection and delivery tasks, furniture transport, and other agreed carriage work. They are written to be fair and practical, while protecting both parties against avoidable misunderstanding. Where a specific written quotation, invoice, or service note differs from these terms, the specific written agreement will take priority to the extent of any conflict.
In these terms, “customer” means the person, business, or organisation requesting the service, and “goods” means the items to be loaded, transported, unloaded, stored temporarily, or otherwise handled as part of the assignment. “Service” refers to the full booking, collection, delivery, labour, and any agreed optional assistance provided by Belgravia Man and Van. References to “vehicle” include any van or other transport used for the job.
Booking process begins when the customer provides accurate details of the required work. This includes the collection and delivery addresses, preferred date and time, type and approximate volume of items, access conditions, stairs, lifts, parking limitations, and any special handling needs. The company may provide an estimate or quotation based on the information supplied. Any estimate is made in good faith, but it may change if the actual service requirements differ from those described at the time of booking.
A booking is usually confirmed only when the customer accepts the quotation and any required deposit or prepayment has been made, where applicable. The company may request identification, proof of address, or other reasonable information before confirming a booking. The customer must ensure that all details remain accurate up to the date of the job. If access, item size, parking, or time constraints are materially different from the information originally given, the company may adjust the price, alter the booking, or decline to proceed if the job cannot safely or lawfully be completed as planned.
The customer is responsible for ensuring that someone authorised is present at pickup and delivery, unless a different arrangement has been expressly agreed in writing. The customer must make sure that goods are ready for loading at the agreed time, properly packed, and suitable for transport. If the customer requests the team to carry out additional work not included in the original booking, such as dismantling, reassembly, carrying items beyond the agreed scope, or waiting time beyond the booked allowance, the company may charge additional fees at the prevailing rate.
Payments must be made in accordance with the quotation, invoice, or booking confirmation issued for the service. Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT if applicable. The company may require a deposit to secure the booking and may also require full payment in advance for certain service types, peak periods, or larger jobs. Any balance due must be paid on completion of the service or within the time stated on the invoice.
Accepted payment methods may include bank transfer, debit card, credit card, or other methods approved by the company from time to time. The customer is responsible for ensuring that payment can be processed successfully. If a payment is reversed, declined, charged back, or otherwise fails after the service has been delivered, the customer remains liable for the outstanding amount and any reasonable costs incurred in recovering that payment. The company may charge interest on overdue sums where permitted by law.
If the customer requests work outside the agreed scope, including extra labour, longer waiting, storage, return journeys, or unsuccessful delivery due to the customer’s fault, the company may issue an additional invoice. Any price shown before the job begins is based on the information supplied and may be revised if the actual service is more complex, takes longer, or requires more resources than originally stated. The customer agrees to pay all reasonable and properly notified charges arising from such changes.
Cancellations and changes must be made as early as possible. If the customer wishes to cancel or rearrange a booking, they should notify the company promptly. Cancellation fees may apply depending on how much notice is given, the size of the booking, and whether the vehicle, staff, or other resources have already been allocated. Unless otherwise agreed, a cancellation made shortly before the scheduled time may result in a fee to cover lost time and preparation costs.
The company may cancel or reschedule a booking if weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, legal restrictions, or other circumstances beyond its reasonable control make performance impractical or unsafe. In such cases, the company will aim to offer an alternative time or date where possible. The company will not be liable for indirect loss arising solely from a reasonable cancellation or postponement caused by events outside its control.
Customer obligations include providing lawful access to premises, ensuring that the goods are safe to move, and confirming that the customer has the authority to arrange the transport. The customer must remove, or clearly identify, any items not intended for carriage. The company will not be responsible for accidentally handling items that were left mixed with the goods if those items were not clearly separated, labelled, or otherwise identified in advance.
Liability is limited as set out below. The company will take reasonable care when handling goods, but it is not an insurer of the items moved. The company will be responsible for loss or damage only where that loss or damage is directly caused by its negligence or wilful misconduct. To the maximum extent permitted by law, the company will not accept liability for indirect loss, loss of profit, loss of opportunity, business interruption, or consequential loss arising from the service.
The customer must ensure that items are suitably packed and protected for transport unless packing has been expressly included in the service. Fragile, valuable, antique, electronic, or unusually heavy items should be declared in advance. The company may refuse to move goods that appear unsafe, unstable, or inadequately packed. The company is not liable for pre-existing damage, hidden defects, items that are inherently fragile, or damage caused by inadequate packing, insufficient access, or instructions given by the customer.
Any claim for loss or damage should be reported as soon as reasonably possible and, where practical, before the vehicle leaves the delivery location. The customer may be asked to provide evidence such as photographs, purchase records, or a description of the item and the circumstances of the loss. The company may decline claims not notified within a reasonable time or where the customer has failed to cooperate in the investigation. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Waste regulations are an important part of the service. If the job includes collection, removal, or disposal of waste, the customer must provide accurate information about the nature of the waste before the booking is accepted. The company will only transport or dispose of waste in accordance with applicable UK laws and regulations, including any licensing, transfer, storage, and disposal requirements. The customer must not request the carriage of hazardous, prohibited, or unlawful materials unless this has been specifically agreed and is legally permissible.
The customer remains responsible for declaring whether items are to be kept, donated, recycled, reused, or disposed of. If the company agrees to remove waste, the customer must ensure that the waste is segregated where required and does not include substances that require specialist handling unless previously agreed. The company may refuse waste that is contaminated, unsafe, or misdescribed. Any waste transfer documentation, if required, must be completed honestly and accurately by the relevant party.
Where the service involves clearance work, the customer confirms that they have the legal right to authorise removal of the items or waste from the property. The company is not responsible for any dispute arising from ownership, tenancy, or permission issues unless it has acted outside the customer’s instructions. The customer agrees to indemnify the company against losses, penalties, or claims resulting from inaccurate waste descriptions, unlawful disposal requests, or a breach of waste regulations caused by the customer’s instructions or omissions.
Unsafe, prohibited, or restricted items may be refused at the company’s discretion. This includes items that are illegal to transport, present a risk to health or safety, may damage the vehicle, or are not properly packaged. The company may also refuse to carry items that are excessively heavy, unstable, contaminated, leaking, or otherwise unsuitable for a standard man and van service. If the company agrees to handle specialist items, any extra conditions, charges, or limitations may apply.
The customer must not include cash, jewellery, passports, sensitive documents, weapons, explosives, or other high-risk items unless the company has expressly agreed in writing to carry them and any relevant legal requirements have been met. The company will not accept responsibility for the contents of sealed containers unless the contents have been declared and the company has agreed to carry them. The customer should remove personal data from electronic devices before transport, as the company does not accept liability for data loss.
If the customer delays loading, unloading, or access to the premises, the company may charge waiting time or an additional attendance fee. The company may also charge for road restrictions, parking penalties incurred due to the customer’s instructions, congestion caused by incorrect access details, or repeated failed delivery attempts resulting from customer unavailability. Any such fees will be reasonable and, where possible, communicated as soon as practicable.
Insurance and risk transfer to the customer at the point goods are loaded, unless otherwise agreed in writing. The customer is encouraged to maintain suitable insurance for their belongings, especially for high-value or fragile goods. Where the company arranges or holds motor or goods-in-transit cover, the scope of that cover will be subject to the policy terms and any exclusions. The customer should not assume that every item is automatically covered, and should request clarification if needed before the booking is confirmed.
Any delivery deadlines or arrival times are estimates unless the company has expressly agreed a fixed time commitment in writing. Reasonable delays may occur due to traffic, weather, prior jobs running over, or other operational issues. The company will use reasonable efforts to complete the service within the estimated timeframe, but it does not guarantee arrival at an exact minute unless a premium timed service has been specifically contracted. Time is not of the essence unless stated otherwise in writing.
The company may suspend or terminate the service if the customer behaves abusively, refuses to pay, provides false information, or creates an unsafe working environment. In such circumstances, any fees already incurred remain payable. The customer is responsible for securing the premises, ensuring lawful access, and obtaining any required permissions, permits, or authorisations. Failure to do so may result in delay, cancellation, or additional charges.
General provisions apply to the interpretation and operation of these terms. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in force. No waiver by the company of any breach will be treated as a waiver of any later breach. The company may assign or subcontract parts of the service where reasonably necessary, provided this does not materially reduce the quality of the agreed work.
These terms, together with the quotation or booking confirmation, form the entire agreement between the parties concerning the service, unless a written variation is agreed. The customer should review all written details carefully before confirming the booking. Belgravia Man And Van may update these terms from time to time, and the version in force at the date of the booking will normally apply unless a later change is required by law or expressly agreed by both parties.
Nothing in this document affects the customer’s statutory rights under UK consumer law where applicable. The purpose of these terms is to provide a fair, transparent framework for a reliable man and van service, while making clear how bookings are accepted, how charges are calculated, how cancellations are handled, and how goods and waste are managed responsibly. If there is any inconsistency between these terms and mandatory legal requirements, the legal requirements will prevail.
Governing law and jurisdiction are those of England and Wales, unless mandatory law requires otherwise. Any dispute arising from or connected with these Terms and Conditions, the quotation, the booking, or the service itself will be governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, subject to any applicable consumer protections or alternative dispute resolution processes required by law.